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Expatriate Grievance Cell

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Contrary to popular belief, expatriates working in Saudi Arabia are protected by Saudi law and they do have certain rights. This post is meant to throw light on some of those rights and what to do in case any of the expatriates has a problem with his sponsor. Before explaining the rights of expats, I would also like to caution that under no circumstances must expatriates violate the local law. As mentioned earlier (click this link), you have come for money, nothing more, nothing less, so do not break any law if you want protection under the same law.

It is not a bed or roses for expatriates working in Saudi Arabia. The majority of the expat population falls under non-supervisory category. Most of them are quite lowly-paid and there are certainly instances where the sponsor plays foul. Most of these cases pertain to non-payment or delayed payment of salaries, asking expats to pay for their residence visas (iqama), their exit/re-entry visas, etc. Coming from poor backgrounds, most of these men simply do not know where or whom to approach when they are in trouble. Sadly, some of them simply abscond and work illegally elsewhere till they are either caught by the police or till they voluntarily surrender themselves for being deported.

During a these days we saw many people were deported after serving a brief term in jail. Their crime was working illegally and overstaying in the kingdom. All of them had the same story to tell - non payment of salaries and ill-treatment by their sponsors. Not one of them had a clue of what was to be done, so they took the easy route of absconding and working illegally elsewhere, till they were caught. As their passports were with their original sponsor, they had no documentary proof and all of them were jailed and later deported.

Expatriates working in Saudi Arabia must definitely be aware of the following rights:


(1) Timely and monthly payment of salaries as agreed upon and signed in the employment contract in the home country (Note: some of the expatriates are paid far less than what was agreed in their home countries and are forced to sign fresh contracts contrary to what was signed in their original ones once they arrive in the kingdom. This is clearly illegal).


(2) The cost of the residence permit (iqama) issued soon after arrival, the cost of its renewal as well as the cost of renewing exit/re-entry visas as well as final exit visa are all the sponsor's responsibility. No expatriate should be forced to pay in either full or part of any of the above.


(3) Fully paid vacation (unless otherwise agreed in the contract).


(4) Free accommodation or equivalent amount as agreed in the contract.


(5) Free transportation from residence to place of work and back, or its equivalent amount as agreed in the contract


(6) Free health care. Note that health insurance for every expatriate is compulsory and the cost of the same is to be borne by the sponsor.


(7) Payment of End of Service benefits at the end of the contract


If any expatriate has genuine grievances on any of the above, he should contact what is known as "Expatriate Grievance Cell". This is a facility run by the Ministry of Labor, Government of Saudi Arabia. A letter in Arabic, detailing the nature of grievance and including the full name and address of the sponsor, must be faxed to 012104565. The letter must also have the full details of the complainants, including passport / iqama numbers and contact details.


I would also strongly advise such expatriates to get in touch with their respective embassies with a copy of the above fax. Usually, all embassies have a legal cell who would help them with an Arabic speaking lawyer in a labor court. Remember, all transactions in courts and all government departments are in Arabic, so getting professional help is a must. Also, do not wait for months together before deciding to make a complaint.


I really wish none of our expatriate brothers and sisters ever use the information above. But it helps to be informed.

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Some Question Related to Saudi arabia - FAQ

Question Related to Family

  1. 1 i am working in KSA and i have a valid IQAMA, can i bring my grand father on visit visa ?
  2. 2 If a person is on a technician visa, does he have to produce his diploma at the time of applying for permanent family visa. ?What if the diploma/degree does not match the profession (assuming supervisory)mentioned on the Iqama. Does it matter?
  3. 3 Is my wife eligible for bringing me to KSA, under family visa ?" If not, What will be the ideal visa for me to proceed ?
  4. 4 I have a family visa.My wife is now in India with an exit and re-entry visa. We are expecting a new born baby in India soon. If I want to bring the baby within 2-3 months of birth,is there any requirement of separate visa or we can bring without the visa and after reaching hear we can add him to the existing Ikama?
  5. 5 I am working in Jeddah, when i want to renew my driving licence there is problem with the name of Iqama, before was no any problem. How i know that my name is not same in Jawazat office ? May i check through Internet ?
  6. 6 How can I bring a servant from India?
  7. 7 What Saudi labour is doing if they found any unauthorised degree,I mean, what is action is to be taken according to labour law of Saudia Arabia, If person found a false attestation or the documents. ? Read More

Question Related To Visa

  1. 1 if i leave my job. is there any change that i was chaged for my visa fee and other expenxcess?
  2. 2 My trade in visa is "kaarbaayi aam" actually i dont know what is this kaarbaayi aam ?can i bring my wife and childeran to here either permanently or on visit visa,is it possible??
  3. 3 I would like to initiate for my wife visa. I am working as an IT Manager and my profession mentioned is Computer Programmer. I want to know the cost for my wife's visa and who would pay that amount ?
  4. 4 My profession in iqama is programmer, and have family visa. My wife delivered in India, and the kid is 5 months now. Is it possible to bring him without visa? Read More

Out Of line Questions

  1. 1 I heard about a "free visa" concept. What does it really mean? My wife works in saudi, some of her co-workers told her that they brought their spouses on "Free visa?What is the difference between the so called "Free visa" and other visas like, "visit visa".
  2. 2 I am offered a job working for an American Company but will be based on client sites, would that pose any problems?
  3. 3 I've have the choice of choosing between an AC Technician visa or a Decor Technician visa, however I'm a Pakistani with a Mechanical Engineering degree from the US. My degree is attested. Can my degree be utilized for this type of technical visa when I want to get the permanent residency visa issued for my family? Read More

Professional Questions's

  1. 1 I am a General practitioner working in Nejran region since 3 years.I want to know about the possibility of transfer to a another city where schools are there & if possible, how can I proceed.?
  2. 2 My Iqama professional is General Electician so can i bring my family by Family resident visa?
  3. 3 My profession in iqama is "TRANSLATOR" and I am holding a bachelor of arts in English Literature attested by saudi consulate. Can I bring my family?
  4. 4 The issue is that the profession on degree does not match to that of iqama (degree is engineering and iqama is technician). My question is only regarding when I go to SA and apply for family visa. Would there be a problem ? ?
  5. 5 My profession on my Iqama is FANNI KAHARBAI is I am elegible to bring my family here either permanently or on visit visa ?
  6. 6 What i do for change my profession. in iqama
  7. 7 Mason or malaeyas can bring famly in Ksa ?
  8. 8 My employer and agent told me that they will change my profession later and "mechanical drughtman" can bring family or by my degree certificate am I eligible to bring my family as per commitment by my employer?
  9. 9 At present my profession is plumber and now I would like to change my profession to computer engineer, since the attestation get so old will the Jawazat office will accept these documents or should I need to re-attest these documents.Can I sponsor my mother after If I change my profession …?
  10. 10 I have a three years of diploma in computer science which is attested by the Saudi sansulate of my home country and re-attested by the forign affair of KSA Dammam.Will it enough to change my profession to computer technician.? Read More.....

Some More Questions

  1. 1 I AM WORKING IN SAUDI AS A MECH-ENGINEER. BUT VISA Profession IS "WATER TREATMENT PLANT OPERATOR" IS IT POSSIBLE TO BRING MY FAMILY TO HERE? ?
  2. 2 My friends want to bring his family on this profession "AMIL MAYMARI"...can you please let me know about that can he or not?
  3. 3 My Visa is auto Electrician Am i allow to bring family in KSA?
  4. 4 Manzil karbai , which i found out to be building electrician . is transferable =?
  5. 5 "kaharbe mabanee" and on iqama it is "kaharbae" can bring family ?
  6. 6 Can i bring family with "operator " job title?
  7. 7 I was given a laborer visa. I have completed a 3 year Automotive Technician diploma. Will i be eligible to bring my family on a permanent residence visa here in KSA should i change my profession based on my qualification? ?
  8. 8 I want to know the minimun period of time after which I can come to KSA on another visa after getting NOC from the earlier sponsor(MOH)? Read More....

Exit Reentry Questions

  1. 1 I am on direct sponsorship of the school as you mentioned. I hope to sign a new contract with another school soon, so I don't mind paying for my ticket home but I just want to leave this school without any trouble. Contractually I can leave, but I can't guarantee they will give me the NOC. If they refuse, I've heard the old trick of leaving the passport in the washing machine and getting a new one, clean of any previous visa.
  2. 2 My question is about NOC. Is there a validity period for NOC from the date of issue? I am planning to go on exit and come back on another visa in about 6 months. Since the new visa will take some time, should I take my NOC now or only when the visa is avalable?
  3. 3 Is it possible to reenter on a "visit visa" and work with a new company within the first year? I know some people who work here on a visit visa since their company doesn't sponsor people. Would it be illegal for me to work on a visit visa if i don't obtain a NOC? Read More....
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